FAQ

Where are your products shipped from?

Most of our products are shipped from Latvia or the Netherlands. Our sea jewelry and some products are shipped from Finland. It is important to us that our suppliers are located in the EU, so there will be no customs process for our customers.

When will I get my order?

You can expect to get your products within 1,5 weeks from ordering. Usually the products are sent within 1 - 2 days. Your order is also worked on on weekends, which enables a faster delivery. After your order is sent, it takes about a week to get to you.

Can I track my order?

Yes, you get a tracking link to your email once your products have been shipped.

How do I get the new customer discount?

Wait for the pop up banner for free shipping. After subscribing to our newsletter, you see the new customer's code on screen and you also get it to your email. You can use it immediately or save it for another order.

How often will you email me?

We won't spam your inbox, you can expect an occasional newsletter a few times a year.

How can I cancel my order or return stuff?

Regarding cancellations or returns, contact us via the contact form and we’ll take it from there. Remember to mention your order number.